Refund policy

Refund and Return Policy

Thank you for shopping with GTA Fitness Equipment. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refund and return policy, please contact us at info@gtafitness.ca or +1 (437) 216-0257

1. Returns and Refunds

1.1 General Policy

We offer a 30-day return and refund policy for eligible items. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery, provided the item meets our eligibility criteria.

1.2 Restocking Fee

A 10% Order Cancellation & Processing Fee will apply to all eligible returns. This fee will be deducted from your refund amount.

2. How to Initiate a Return/Refund

2.1 Request Submission

To initiate a return/refund request, please visit our Contact Page and submit your request through the form provided.

2.2 Required Information

In your request, please provide the following information:

  • Your full name
  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Contact information (email and phone number)

3. Return Eligibility

3.1 Conditions for Return

To be eligible for a return and refund, the following conditions must be met:

  • The item must be in its original, unopened packaging.
  • The return request must be initiated within 30 days from the date of delivery.
  • The item must be in the same condition as when it was received.
  • Final sale items are not eligible for returns or refunds.

4. Return Shipping

4.1 Free Return Shipping

We offer free return shipping for all eligible returns.

4.2 Exceptions

Free return shipping does not apply if the return is due to reasons unrelated to our error (e.g., change of mind). In such cases, you are responsible for covering the cost of return shipping.

5. Refund Process

5.1 Inspection and Approval

Once we receive and inspect the returned item and confirm that it meets the eligibility criteria, we will process the refund to your original method of payment.

5.2 Processing Time

Please allow 5 business days for the refund to be processed. The exact time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Exchanges

6.1 No Exchanges

We do not offer exchanges at this time. If you wish to receive a different item, please follow the return process outlined in this policy and place a new order for the desired item.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

We are here to help you!